Curse

devils wraths · Jun 12, 2006, 06:47 PM // 18:47

i emailed the support the other day and in about 5 minutes i had a response i couldnt belive how fast they were. its great how fast get back to you

Omega X · Jun 12, 2006, 08:13 PM // 20:13

Quote:

Originally Posted by devils wraths

i emailed the support the other day and in about 5 minutes i had a response i couldnt belive how fast they were. its great how fast get back to you

Don't you just love automated responses. They have a ton of those messages.

Kook~NBK~ · Jun 12, 2006, 10:52 PM // 22:52

Last night I kept getting disconnected on err07's. As it wasn't my connection (My TS was up & I could surf with no problems), I finally got tired of it and sent an in-game bug report letting them know what was going on. I had another err07 about 5 minutes later, but after that I played for 2 hours without another problem. - GJ guys!

Markaedw · Jun 12, 2006, 11:15 PM // 23:15

Most emails are not automated, they are canned, with a pre-written response, but some one still has to read the e-mail and decide which is best.

Tickle · Jun 12, 2006, 11:34 PM // 23:34

It is always good to hear of the response times of the support team since I'm still waiting for them after 15+ emails to try to rectify a problem.
Keep up the errr "good" work..

Swift Incision · Jun 12, 2006, 11:41 PM // 23:41

They fixed the same situation for me - an account 'merger' - and I was quite pleased with the service. I'm inclined to agree.

Slainster · Jun 13, 2006, 07:40 AM // 07:40

Gotto agree.. the Anet support team know there stuff, and are really helpful. Thanks for employing people who know what they are talking about!

Muse of Shadows · Jun 13, 2006, 07:43 AM // 07:43

Quote:

Originally Posted by Kook~NBK~

Last night I kept getting disconnected on err07's. As it wasn't my connection (My TS was up & I could surf with no problems), I finally got tired of it and sent an in-game bug report letting them know what was going on. I had another err07 about 5 minutes later, but after that I played for 2 hours without another problem. - GJ guys!

Umm, last I checked, the /bug command was disabled upon release of Guild Wars: Prophecies, and I am unaware of any new in-game reporting method - meaning your supposed report was never recieved.

Now, on to my experiances with the tech support. I have used it a few times, and this is my conclusion:

The following links are to several Foamy flash cartoon episodes. These do contain some profanity, and where intended for entertainment purposes. Do not take what is said seriously (although I see a strong connection between the cartoons and ArenaNet/NCSoft support).

http://www.friendsoffoamy.com/index.php?id=144
http://www.friendsoffoamy.com/index.php?id=310
http://www.friendsoffoamy.com/index.php?id=269

Needless to say, unless there is some big change soon, I am not going to be using their tech support anymore.

Ashley Twig · Jun 13, 2006, 01:10 PM // 13:10

I fail to see where it "rocks".
The key issue was most likely smoething aNet saw coming, because there was a lot of confusion before and after the release of factions about merging keys/accounts.
So they simply prepared for a mass of users who'd get it wrong on the 1st attempt.
And I can't say that a service that one prepares for, and that still takes 1.5 days actually "rocks".
Sorry, no master-reward for this one.

I always found it best to meassure the quality of support not only by the time they take, but also by the exotic-nes of the problem.

See, any fool can e.g. reset a password or send you tons of FAQs and the like, but analyzing a specific and rare problem and coming up with a fast and qualified solution, that's something else, and as far as I had to be in contact with any hotline, this is usually where they fail big-time, and aNet is no exception to that rule.

jonnybegood · Jun 13, 2006, 02:01 PM // 14:01

The only problem I have encountered from Anet tech whas when my acct gor stolen/hacked whatever happend, but my friend gave me the account but now I can't get in touch with him for the key tied to it, and sadly without a key I'm screwed out of alot of crap

jonnybegood · Jun 13, 2006, 02:05 PM // 14:05

Quote:

Originally Posted by Kook~NBK~

Last night I kept getting disconnected on err07's. As it wasn't my connection (My TS was up & I could surf with no problems), I finally got tired of it and sent an in-game bug report letting them know what was going on. I had another err07 about 5 minutes later, but after that I played for 2 hours without another problem. - GJ guys!

well last I heared they don't read the ingame bug reports anymore, so the issue probably resolved itself.

Kook~NBK~ · Jun 13, 2006, 02:23 PM // 14:23

Quote:

Originally Posted by jonnybegood

well last I heared they don't read the ingame bug reports anymore, so the issue probably resolved itself.

I've heard that too, and have wondered about it (I tend to doubt things I hear from forums until is see proof from official channels or personal experience.) I remeber when you sent a bug report that you'd get a message saying thanks for the bug report. It seems odd to me that you don't get an "unknown command" message when you type in /bug if they did away with it.

Either way, I was happy that the problem went away - LOL.

jonnybegood · Jun 13, 2006, 02:57 PM // 14:57

yeah every now an then that might happen but usually just kinkles out, one time I could surf an talk on vent but GW kept getting err 05? so what I did was reset my router

Zephyr Jackson · Jun 13, 2006, 03:04 PM // 15:04

i sent in a problem 3 days ago and still havent gotten a response

awesome

Wrath Of Dragons · Jun 13, 2006, 06:32 PM // 18:32

hmmmm. what started out as a "Thanks for the help, ANET" has turned into a "Why ANET sucks"
amazing how these things go, isnt it?

Ashley Twig · Jun 14, 2006, 04:47 AM // 04:47

Quote:

Originally Posted by Wrath Of Dragons

hmmmm. what started out as a "Thanks for the help, ANET" has turned into a "Why ANET sucks"
amazing how these things go, isnt it?

Yeah, strange how the freedom of speech can work in miraculous ways.

And strange that, where there is a lot of light, there's a lot of shadow.

SAQ · Jun 14, 2006, 06:08 AM // 06:08

Quote:

Originally Posted by Zephyr Jackson

i sent in a problem 3 days ago and still havent gotten a response

awesome

A ticket expires in 72 hours, so you should update the ticket when the time is nearly up and they haven't replied.

Also check your junk mail box, a lot of people forget to check it there since Plaync mail might be mistaken as junk.

Wrath Of Dragons · Jun 15, 2006, 04:25 AM // 04:25

Quote:

Originally Posted by Ashley Twig

Yeah, strange how the freedom of speech can work in miraculous ways.

And strange that, where there is a lot of light, there's a lot of shadow.

it just bothers me, that someone comes on th say a simple "thank you"
and people just start tearing them down. how many hundreds of threads about sukky tech support have there been? compared to like 2 good ones...

Swampgirl Inez · Jun 15, 2006, 04:29 AM // 04:29

Quote:

Originally Posted by Wrath Of Dragons

Quote:
Originally Posted by Ashley Twig
Yeah, strange how the freedom of speech can work in miraculous ways.
And strange that, where there is a lot of light, there's a lot of shadow.

it just bothers me, that someone comes on th say a simple "thank you"
and people just start tearing them down. how many hundreds of threads about sukky tech support have there been? compared to like 2 good ones... Today 01:08 AM

And I find it strange how people can wander off-topic....

fenix · Jun 15, 2006, 04:42 AM // 04:42

Quote:

Also check your junk mail box, a lot of people forget to check it there since Plaync mail might be mistaken as junk.

Junk? Where would it get that idea? :P